Users Behavioral Intention Towards eGovernment in an African Developing Country

Users Behavioral Intention Towards eGovernment in an African Developing Country

Ayankunle A. Taiwo (Texas A&M University – Commerce, USA)
Copyright: © 2019 |Pages: 15
DOI: 10.4018/978-1-5225-7661-7.ch024

Abstract

Ever since international emergence of the internet, huge amounts of money have been invested in e-government globally. Nevertheless, many African countries have recorded unsuccessful e-government initiatives. Optimal results are not exclusively dependent on technological innovation but also on a combination of technologies and active participation of citizens. There is a plethora of qualitative discussions on e-government with inadequate substantial quantitative study on the influence of trust on the adoption of e-government services in African developing economies. The unified theory of acceptance and use of technology (UTAUT) and the web trust model was integrated to investigate citizens' intention to use e-government services. Data relating to the constructs were collected from 310 respondents that participated in this study. Performance expectancy, effort expectation, facilitating conditions, and trusting belief emerged as significant determinants of intention to use e-government services. Lastly, practical implications of the results are reported with discussion for further studies.
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Background

The National Information Technology Development Agency (NITDA) was initiated by the Nigerian government as a passage for eGovernment to bring government closer to its citizens and facilitate national strategies for the spread of e-society / e-government (NITDA, 2001;Obasanjo, 2003, 2004). The expectation of the eGovernment initiatives is to use Information & Communication Technologies (ICT) for breaking “barriers of hierarchical traditions, secrecy, and bureaucracies” (Obasanjo,2004;p1) associated with public services. Numbers of eGovernment initiatives were rolled out to prepare citizens for the change towards eGovernment, encourage citizens to use eGovernment applications and build trust in citizens to reduce future resistance (Ifinedo,2007). The implementation of eGovernment was also foreseen as a way to curtail the effect of corrupt practices as eGovernment initiatives were employed in India to combat corruption (Ifinedo,2007). Also, e-government initiatives were expected to improve culture, transparency and accountability in the country.

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