MLA
Johnson, Margaret, et al. "Using Bad News to Make Good Decisions." Cases on Institutional Research Systems, edited by Hansel Burley, IGI Global, 2012, pp. 358-374. https://doi.org/10.4018/978-1-60960-857-6.ch025
APA
Johnson, M., Hovey, L., & Tipton, P. (2012). Using Bad News to Make Good Decisions. In H. Burley (Ed.), Cases on Institutional Research Systems (pp. 358-374). IGI Global. https://doi.org/10.4018/978-1-60960-857-6.ch025
Chicago
Johnson, Margaret, Larry Hovey, and Pam Tipton. "Using Bad News to Make Good Decisions." In Cases on Institutional Research Systems, edited by Hansel Burley, 358-374. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-60960-857-6.ch025
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