E-government is the application of information and communication technology in public administration to improve public services and democratic processes and to facilitate citizens and businesses. Through e-government, the internet is used for delivering information and services between government and customer (G2C), between government and business (G2B), between government agencies and business (G2B), and between government and government (G2G) (Safari et al., 2002).
Today, e-government is one of the most important areas of modern information technology. It helps simplify government processes and makes the access to government information more accessible for public sector agencies and citizens. In addition to its simplicity, e-democracy services can reduce the operations cost and time, and improving the efficiency of services and business productivity (Layne and Lee, 2001). E-government also allows for government transparency because it allows the public to be informed about what the government is working on as well as the policies they are trying to implement(Khan et al., 2011).