Using Internet Survey to Evaluate the Effects of E-Government: The Case of Taiwan’s Tax Return Filing System

Using Internet Survey to Evaluate the Effects of E-Government: The Case of Taiwan’s Tax Return Filing System

Tong-yi Huang (National Chengchi University, Taiwan), Chung-Pin Lee (Tamkang University, Taiwan) and Naiyi Hsiao (National Chengchi University, Taiwan)
DOI: 10.4018/978-1-4666-1740-7.ch033
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This chapter examines the case of an online survey regarding the assessment of the tax return filing system in Taiwan. The aim is to illustrate the strengths and limitations of utilizing on-line surveys to evaluate the performance of e-government. Based on our findings, we propose suggestions pertaining to increasing the quality of the survey as well as how to collaborate with a government agency while conducting a survey concerning sensitive issues. This is pioneering, and perhaps is the first attempt to address the methodological and administrative issues of an on-line survey in collaboration with the public sector. We invite and encourage future efforts to confront such issues, to advance and enrich methodological discussions, and to make online survey a useful tool for evaluating government performance not only with regard to e-government effects but also on other programs.
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The Internet has been gaining prominence as a medium of communication, a tool for entertainment, and a new frontier for survey research. As social science researchers look to Internet surveys to possibly replace the more traditional modes of surveying, it has become necessary to examine the literature available to identify what scholars are saying about this new development. Fricker and Schonlau (2002) state, “Internet-based surveys are now in vogue – those conducted via the Web in particular – because of three assumptions: (1) Internet-based surveys are much cheaper to conduct; (4) Internet-based surveys are faster; and (3) when combined with other survey modes, Internet-based surveys yield higher response rates than conventional survey modes by themselves” (p. 2). The following section is divided into two main categories, focusing on the benefits and the limitations of using the Internet to conduct surveys, while also addressing the three assumptions noted by Fricker and Rand.

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