MLA
Engelkemeyer, Susan West, and Sharon Muret-Wagstaff. "Using the Malcolm Baldrige National Quality Award Criteria to Enable KM and Create a Systemic Organizational Perspective." Creating Knowledge-Based Healthcare Organizations, edited by Nilmini Wickramasinghe, et al., IGI Global, 2005, pp. 150-163. https://doi.org/10.4018/978-1-59140-459-0.ch012
APA
Engelkemeyer, S. W. & Muret-Wagstaff, S. (2005). Using the Malcolm Baldrige National Quality Award Criteria to Enable KM and Create a Systemic Organizational Perspective. In N. Wickramasinghe, J. Gupta, & S. Sharma (Eds.), Creating Knowledge-Based Healthcare Organizations (pp. 150-163). IGI Global. https://doi.org/10.4018/978-1-59140-459-0.ch012
Chicago
Engelkemeyer, Susan West, and Sharon Muret-Wagstaff. "Using the Malcolm Baldrige National Quality Award Criteria to Enable KM and Create a Systemic Organizational Perspective." In Creating Knowledge-Based Healthcare Organizations, edited by Nilmini Wickramasinghe, Jatinder N.D. Gupta, and Sushil Sharma, 150-163. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-459-0.ch012
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