MLA
Schiffel, Jeffrey A. "Using Organizational Semiotics and Conceptual Graphs in a Two-Step Method for Knowledge Management Process Improvement Measurement." Information Resources Management: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 427-442. https://doi.org/10.4018/978-1-61520-965-1.ch216
APA
Schiffel, J. A. (2010). Using Organizational Semiotics and Conceptual Graphs in a Two-Step Method for Knowledge Management Process Improvement Measurement. In I. Management Association (Ed.), Information Resources Management: Concepts, Methodologies, Tools and Applications (pp. 427-442). IGI Global. https://doi.org/10.4018/978-1-61520-965-1.ch216
Chicago
Schiffel, Jeffrey A. "Using Organizational Semiotics and Conceptual Graphs in a Two-Step Method for Knowledge Management Process Improvement Measurement." In Information Resources Management: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 427-442. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-965-1.ch216
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