Using Scenarios and Drama Improvisation for Identifying and Analysing Requirements for Mobile Electronic Patient Records

Abstract

This chapter presents two different techniques for elicitation and analysis of requirements for a mobile electronic patient record (EPR) to be used in hospital wards. Both techniques are based on human-centred and participatory design principles. The first technique uses observational studies as a basis for identifying and analysing requirements for a mobile EPR. The observations are structured and systematised through a framework. The second technique is named “Creative system development through drama improvisation”, and it enables users (in this case healthcare professionals) to contribute to the requirements engineering (RE) process by acting out everyday work situations in one-day workshops. Both techniques presented in this chapter focus on user requirements elicitation, and we believe that they are promising and complementary contributions to more traditional requirements elicitation and analysis methods, not only for hospital information systems but for a wide variety of complex, sociotechnical systems.