MLA
Kim, Chan-Gon, and Marc Holzer. "The Utilization of Online Policy Forums on Government Web sites and the Practice of Digital Democracy." E-Government Research: Policy and Management, edited by Donald Norris, IGI Global, 2008, pp. 268-298. https://doi.org/10.4018/978-1-59904-913-7.ch012
APA
Kim, C. & Holzer, M. (2008). The Utilization of Online Policy Forums on Government Web sites and the Practice of Digital Democracy. In D. Norris (Ed.), E-Government Research: Policy and Management (pp. 268-298). IGI Global. https://doi.org/10.4018/978-1-59904-913-7.ch012
Chicago
Kim, Chan-Gon, and Marc Holzer. "The Utilization of Online Policy Forums on Government Web sites and the Practice of Digital Democracy." In E-Government Research: Policy and Management, edited by Donald Norris, 268-298. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-913-7.ch012
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