UX Design Guideline for Health Mobile Application to Improve Accessibility for the Visually Impaired: Focusing on Disease Retinitis Pigmentosa

UX Design Guideline for Health Mobile Application to Improve Accessibility for the Visually Impaired: Focusing on Disease Retinitis Pigmentosa

Woo Jin Kim (Kyungpook National University, South Korea), Il Kon Kim (Kyungpook National University, South Korea), Jongoh Kim (Universität Heidelberg, Germany) and Minji Kim (Kyungpook National University, South Korea)
Copyright: © 2018 |Pages: 22
DOI: 10.4018/978-1-5225-5270-3.ch012

Abstract

A health mobile application (app) has enabled users to access personal health records at any time and place. As an app provides health service to users, it is crucial for an app to be accessible to every user. However, often an app does not provide proper visual aid for users who are visually impaired. The authors restrict the range of visually impaired to retinitis pigmentosa (RP) patients in this chapter. RP is a rare type of progressive retinal disease that is hard to cure. Unfortunately, there are no established guidelines to assist RP patients in using their degrading sense of vision. In this chapter, the authors review WCAG (web content accessibility guidelines) specified by W3C, analyze the UX designs of 140 popular health apps chosen based on the number of download counts in app stores, and propose a set of standard-compliant UX design guidelines to assist the visually impaired (RP) in accessing visual data and evaluate its compliance compared to WCAG.
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Background

Definition of UX Design

‘UX (User eXperience) is commonly referred to ‘User-centric Product’, and ‘Service Design’. These definitions are not inaccurate. However, they could have various interpretations due to combination of words not used together conventionally. Therefore, specific objective and exercise of this definition is ambiguous. To eliminate the obscurity, I define UX Design as ‘Object Oriented Design’ from Cooper Design Journal. The key characteristic of ‘Object Oriented Design’ is that it covers various aspects of a product: mechanism, visual form, physical form, etc.

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