Value Assessment in E-Government

Value Assessment in E-Government

Lai Pek Hia (Nanyang Technological University, Singapore) and Lee Shu Wen (Nanyang Technological University, Singapore)
DOI: 10.4018/978-1-4666-1740-7.ch024
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Governments around the world have implemented or are in the midst of implementing, amid differing levels of progress, electronic government (e-Government). These implementations create different values for the different stakeholders. This chapter examines an e-Government Component Assessment Cube Framework for value assessment of e-Government information technology project implementations. The three main groups are (value) components, stages, and stakeholders.
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The rapid global adoption of information technology (IT) has been fuelled by the lowered cost of hardware (i.e. storage and processor) and the availability of communicative infrastructures (i.e. Internet, mobile technology). IT has changed and are still changing the way people interact and communicate with others from around the world and the way corporations perform business internally and externally with their customers, for instance, in e-business and e-commerce.

In a similar way, governments have been challenged by demands from the public and businesses to employ such technologies to improve service delivery, provide faster response time and productivity. This gives rise to e-government, which changes the traditional way government serves its citizens and the public. After the implementation of e-government, the next step of interest will be to find out the values created for both the government and the people it serves.

Hence this paper seeks to study and propose a value assessment framework for e-government implementations, which can access a value at a particular stage of implementation and for a particular stakeholder.

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