Value Assessment in E-Government and M-Government

Introduction

The rapid global adoption of information technology (IT) has been fuelled by the lowered cost of hardware (i.e. storage and processor) and the availability of communicative infrastructures (i.e. Internet, mobile technology). IT has changed and is still changing the way people interact and communicate with others from around the world and the way corporations perform business internally and externally with their customers, for instance, in e-business and e-Commerce.

In a similar way, governments have been challenged by demands from the public and businesses to employ such technologies to improve service delivery, provide faster response time and productivity. This gives rise to e-Government and m-Government, which changes the traditional way governments serve their citizens and the public. After the implementation of e-Government and m-Government, the next step of interest will be to find out the values created for both types of government and the people they serve. Hence this paper seeks to study and propose a value assessment framework for both e-Government and m-Government implementations, which can access a value at a particular stage of implementation and for a particular stakeholder.