E-Value Creation in a Government Web Portal in South Africa

E-Value Creation in a Government Web Portal in South Africa

Blessing M. Maumbe (Cape Peninsula University of Technology (CPUT), South Africa) and Wallace J. Taylor (Department of Communications (DoC), South Africa)
Copyright: © 2007 |Pages: 7
DOI: 10.4018/978-1-59140-989-2.ch065
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Abstract

By the end of 2005, an emerging era of e-government had arrived in South Africa with the promise to transform public service delivery and the relationships between government, business and the citizens. E-government has been perceived as the second revolution in public management after the new public management of the 1980s (Saxena, 2005; Teicher, Hughes, & Dow, 2002). The advent of e-government information and services globally has brought increasing focus on the need to develop user-oriented quality Web portal services. Prior to this time, governments paid little attention to citizen service quality issues (Teicher et al., 2002).

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