MLA
Gomathi Sankar, Jeganathan, et al. "Various Models to Evaluate Quality in the Service Industry." Digital Transformation and Innovative Services for Business and Learning, edited by Kamaljeet Sandhu, IGI Global, 2020, pp. 181-194. https://doi.org/10.4018/978-1-7998-5175-2.ch010
APA
Gomathi Sankar, J., Valan, P., & Siranjeevi, M. S. (2020). Various Models to Evaluate Quality in the Service Industry. In K. Sandhu (Ed.), Digital Transformation and Innovative Services for Business and Learning (pp. 181-194). IGI Global Scientific Publishing. https://doi.org/10.4018/978-1-7998-5175-2.ch010
Chicago
Gomathi Sankar, Jeganathan, Peter Valan, and M. S. Siranjeevi. "Various Models to Evaluate Quality in the Service Industry." In Digital Transformation and Innovative Services for Business and Learning, edited by Kamaljeet Sandhu, 181-194. Hershey, PA: IGI Global, 2020. https://doi.org/10.4018/978-1-7998-5175-2.ch010
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