MLA
Lawson-Body, Assion, et al. "Veteran Service Management and E-Government Service Delivery Performance." Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, IGI Global, 2008, pp. 3133-3141. https://doi.org/10.4018/978-1-59904-947-2.ch232
APA
Lawson-Body, A., Miller, G., & Saddler Jr., T. M. (2008). Veteran Service Management and E-Government Service Delivery Performance. In A. Anttiroiko (Ed.), Electronic Government: Concepts, Methodologies, Tools, and Applications (pp. 3133-3141). IGI Global. https://doi.org/10.4018/978-1-59904-947-2.ch232
Chicago
Lawson-Body, Assion, Glenn Miller, and Thomas M. Saddler Jr. "Veteran Service Management and E-Government Service Delivery Performance." In Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, 3133-3141. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-947-2.ch232
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