MLA
Marriott, Andrew, et al. "A Virtual Salesperson." Internet Commerce and Software Agents: Cases, Technologies and Opportunities, edited by Syed Mahbubhur Rahman and Robert J. Bignall, IGI Global, 2001, pp. 290-315. https://doi.org/10.4018/978-1-930708-01-3.ch016
APA
Marriott, A., Pockaj, R., & Parker, C. (2001). A Virtual Salesperson. In S. Rahman & R. Bignall (Eds.), Internet Commerce and Software Agents: Cases, Technologies and Opportunities (pp. 290-315). IGI Global. https://doi.org/10.4018/978-1-930708-01-3.ch016
Chicago
Marriott, Andrew, Roberto Pockaj, and Craig Parker. "A Virtual Salesperson." In Internet Commerce and Software Agents: Cases, Technologies and Opportunities, edited by Syed Mahbubhur Rahman and Robert J. Bignall, 290-315. Hershey, PA: IGI Global, 2001. https://doi.org/10.4018/978-1-930708-01-3.ch016
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