Virtual Teams: What We Know, What We Don't Know

Abstract

This chapter reviews the extant empirical literature on virtual teams and presents what we know and what we don’t know about them. Drawing upon the literature from both Organization Behavior and IS, we propose a framework that integrates the most important variables affecting virtual teams. The framework is then used to assess the effects of virtual teamwork on group processes and outcomes. The paper also discusses the challenges facing researchers studying virtual teams and presents an agenda for future research.