Visual Process Support to Assist Users in Policy Making

Abstract

The policy making process requires the involvement of various stakeholders, who bring in very heterogeneous experiences and skills concerning the policymaking domain, as well as experiences of ICT solutions. Current solutions are primarily designed to provide “one-solution-fits-all” answers, which in most cases fail the needs of all stakeholders. In this chapter, the authors introduce a new approach to assist users based on their tasks. Therefore, the system observes the interaction of the user and recognizes the current phase of the policymaking process and the profile of the user to assist him more sufficiently in solving his task. For this purpose, the system automatically enables or disables supporting features such as visualization, tools, and supporting techniques.