Voice Technologies in the Public Sector for E-Government Services

Abstract

Spurred by the development of new Extensible Markup Language (XML)-based telephony markup languages and the adoption of requirements for universal access to government Internet content (CITA, 2005), more and more governments are making use of a new family of open-standard development languages to make their visual Web applications accessible by telephones and cell phones. This article will explore the development of the factors driving this trend, and explore possible future trends as these new technologies mature.