Web-Based Competency and Training Management Systems for Distance Learning

Abstract

The Web has had a major impact on how corporate training departments manage employee training. The evolution of computers and networks allows companies to implement a precise customer-focused approach. Through the use of competency and training management systems such as the SIGAL system used by Bell Canada, organizational training plans can be efficiently communicated throughout the organization, training needs can be linked to the performance evaluations of individual employees, and online training materials can be conveniently delivered to employees at their desktops. In the future, we predict that training management systems will evolve to incorporate analytic tools that can calculate the return on training investment, evaluate the impact of training on job performance, and determine the impact of training on corporate profits. This chapter discusses the value to companies of using a Web-based system for competency and training management, using the case of Bell Canada as an example of how companies are implementing these tools today.