MLA
Forgionne, Guisseppi, and Supawadee Ingsriswang. "Web-Based Customer Loyalty Efforts and Effects on E-Business Strategy." Encyclopedia of Information Science and Technology, Second Edition, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2009, pp. 4099-4104. https://doi.org/10.4018/978-1-60566-026-4.ch655
APA
Forgionne, G. & Ingsriswang, S. (2009). Web-Based Customer Loyalty Efforts and Effects on E-Business Strategy. In M. Khosrow-Pour, D.B.A. (Ed.), Encyclopedia of Information Science and Technology, Second Edition (pp. 4099-4104). IGI Global. https://doi.org/10.4018/978-1-60566-026-4.ch655
Chicago
Forgionne, Guisseppi, and Supawadee Ingsriswang. "Web-Based Customer Loyalty Efforts and Effects on E-Business Strategy." In Encyclopedia of Information Science and Technology, Second Edition, edited by Mehdi Khosrow-Pour, D.B.A., 4099-4104. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-026-4.ch655
Export Reference