Web Portals in Government Service

Web Portals in Government Service

Tony Aitkenhead (Multi Media Victoria, Australia)
Copyright: © 2005 |Pages: 18
DOI: 10.4018/978-1-59140-438-5.ch010


Government portals are not dissimilar to business enterprise portals, although many of these are the entry point to the organisation’s intranet and thus internally facing. The purpose of a portal is to increase the volume of available information, and government portals are becoming gateways or central access points for many e-government initiatives around the globe. They perform this task well as they provide a consistent and easy-to-use interface that allows citizens access to a range of government services. This chapter presents the findings of a review of two Victorian government portals, each of which has implemented different operational models.

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