MLA
Becker, Shirley A.,et al. "A Web Usability Assessment Model and Automated Toolset." Strategies for eCommerce Success, edited by Bijan Fazlollahi, IGI Global, 2002, pp. 251-260. https://doi.org/10.4018/978-1-931777-08-7.ch016
APA
Becker, S. A., Berkemeyer, A. H., & Roberts, N. A. (2002). A Web Usability Assessment Model and Automated Toolset. In B. Fazlollahi (Ed.), Strategies for eCommerce Success (pp. 251-260). IGI Global. https://doi.org/10.4018/978-1-931777-08-7.ch016
Chicago
Becker, Shirley A. and Anthony H. Berkemeyer, and Natalie A. Roberts. "A Web Usability Assessment Model and Automated Toolset." In Strategies for eCommerce Success. edited by Fazlollahi, Bijan, 251-260. Hershey, PA: IGI Global, 2002. https://doi.org/10.4018/978-1-931777-08-7.ch016
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