What Matters Most: Performance Attribute Selection in the Design Project Delivery Process

What Matters Most: Performance Attribute Selection in the Design Project Delivery Process

Amy Marisa Lubis (University of Sumatera Utara, Indonesia) and Nor'Aini Yusof (Universiti Sains Malaysia, Malaysia)
Copyright: © 2016 |Pages: 18
DOI: 10.4018/978-1-4666-9758-4.ch012
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This chapter aims to identify the level of importance of the performance attributes of architects in the project delivery process by using self-evaluation. Good performance is the only insurance that can help construction professionals, such as architects, to survive in the industry. Performance problems during the design process that are experienced by these professionals are the reasons for the drawbacks and deficiencies in construction. The present study proposes 37 performance attributes. The results revealed that understanding the client's objectives is the performance attribute with the highest relative importance index value. The present study recommends for future research on improving the performance assessment in design practice and providing behavior-based feedback to increase feedback accuracy for measuring the performance of architects in the design delivery process needed by the employers in the construction industry.
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Problems that occur during the design process can influence the construction process and can be the reason for reworks and defects. Therefore, the design process should be conducted in the best possible way to obtain the success of the project and to ensure that rework and defects during the construction are minimized. Thus, architects as design professionals should deliver their best in providing design solutions for the project. Most previous studies which are based on developed countries perspective, acknowledged the importance of assessing the performance attributes of architects from the perspectives of clients (Oyedele & Tham, 2005; Oyedele & Tham, 2007; Segal, 2006). Unfortunately, in most Asia countries, specifically in Indonesia, clients are not trully involved in every stage of the process of the project, and some clients do not possess sufficient knowledge on construction and on understanding architectural drawings (Marisa et al., 2014). Therefore, in the context of Indonesia, assessing architect’s performance from clients perspective will not give a reliable result. This arises the need to identify the most important performance attribute for measuring architect performance from the perspective of architects themselves. The present study aims to fill this existing gap by identifying the most important performance attribute by using the architect’s rating.

Obtaining the architect’s perspectives is very critical in order to know exactly what performance attribute is the most important for measuring their performance in the project delivery process. Architects are capable of assessing the most important attribute for their performance because they are the ones who perform the duties, know exactly how they should perform, and know whether or not they exhibit correct behavior during the design project delivery process. Some more, individuals tend to focus more and work harder towards achieving certain performance attributes that they feel are important and relevant for their competitive advantage rather than relying on the performance attributes decided by others.

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