E-Work and Labor Processes Transformation

E-Work and Labor Processes Transformation

Barbara Imperatori (Catholic University, Milan, Italy) and Marco De Marco (Catholic University, Milan, Italy)
DOI: 10.4018/978-1-60566-304-3.ch003
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The evolution of the managerial discourse is the result of fashion lifecycles that sometimes have no rational or technical foundations and find no real application within the firms. Taking our cue from the new-institutional perspective, the chapter explores the real labor transformation processes related to the introduction of e-work projects, considering their outputs, outcomes and impacts. The study is based on a multiple-case analysis and underscores the relevance and impact of information and communication technology (ICT) on both “rational” firm’s productivity and “normative” employees’ psychological contract, also considering different institutional environments. Some critical issues and guidelines inherent the design and implementation of technology-based work systems are discussed, such as the dual perspective approach (the organizational and the employer viewpoint) during the needs-analysis and goal-setting phases; the relevance of coherent organizational culture and human resource practices; the removal of organizational structural constraints; the management of cognitive resistance; and the importance of the evaluation and monitoring phases.
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Background And Main Focus

In recent years, the academic and managerial literature (the “discourse”) on e-work has developed by also taking into account the impact of the technology on work flexibility (Robinson, Kraatz & Rousseau, 1994).

Some scholars suggest that the evolution of the managerial discourse—what is said and written about managerial issues - is the result of fashion lifecycles that sometimes have no rational economic foundations (Abrahamson, 1996) and which do not always find valid application within the firms (Abrahamson & Fairchild, 1999).

According to the new-institutional theory, institutional pressures lead to convergence in an organization’s structural features through a process of isomorphism. Indeed, the isomorphism of organizations that share a common context helps to legitimize the actual organizational methods, thereby increasing the likelihood of survival (Hinnings & Greenwood, 1988; Powell & DiMaggio 1991).

These institutional pressures include the legal aspects that characterize the socio-economic context, but also, and more generally, ideas, values, and beliefs that are exogenous to the organization. Isomorphic processes are social processes that could be the result of the dissemination of fashion “waves”, which induce organizations to adopt (sometimes only formally) specific practices to enhance their legitimization among customers and stakeholders.

Management fashion-setters propagate fashions, by which we mean transitory collective beliefs that certain management techniques are at the forefront of management progress. These fashion-setters—consulting firms, management gurus, mass-media business publications—do not simply leverage fashions onto gullible managers. Indeed, to sustain their images as fashion-setters, they must lead the race to anticipate the emergent collective preferences of managers for new management techniques; develop rhetoric that describe these techniques as the vanguard of management progress; and disseminate these rhetoric back to managers and organizational stakeholders ahead of other fashion-setters (Abrahamson, 1997, Barley & Kunda, 1992; Guillen, 1994).

Key Terms in this Chapter

Managerial Discourse: What is said and written about managerial issues.

E-Work Solutions: Managerial rhetoric that means that employee-organization relationship is mediated by ICT. E-work could enable both spatial and time working flexible solutions.

Psychological Contract: It is the employee’s expectations about his/her labor relationships (i.e. mutual obligations, values, expectations and aspirations) that operate over and above the formal contract of employment.

Outputs, Outcomes and Impacts: They are three effects along with is possible to evaluate of public policies according respectively products-services generated, results when products reach their target market, and finally underlying problems addressed or developed by the program in the longer term.

Managerial Rhetoric: It is part of the managerial discourse and it describes managerial fashionable techniques as the vanguard of management progress.

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