What, Me, Worry? The Empowerment of Employees

Abstract

This chapter deals with the training and education of business personnel about the ethics, manners and responsibilities of e-mail, voicemail, cell phones, and instant messaging, including international etiquette. The author argues for empowering employees by helping them learn to handle these electronic tools in a manner that causes the least harm to others and promotes the best records management and communication. The author outlines suggested topics and practices, and argues that companies should direct their energy into training and setting solid, understandable policy rather than relying on invasive oversight. Illegal activities, such as destroying company records, are also covered.