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What is Accessible Tourist Experience

Planning and Managing the Experience Economy in Tourism
Accessible experiences of tourists with disabilities before, during and post travel.
Published in Chapter:
Accessible Tourism Experiences in Smart Destinations: The Case of Breda (Netherlands)
Fatih Ercan (Zonguldak Bülent Ecevit University, Turkey)
Copyright: © 2022 |Pages: 27
DOI: 10.4018/978-1-7998-8775-1.ch015
Accessible tourism is among the issues that have been emphasized in recent years. Smart technologies which have developed and become widespread nowadays are seen as an important tool in ensuring accessibility in destinations. Today, destinations are trying to improve the tourism experiences of individuals with some form of disability by using smart technologies. This study aims to reveal the current accessible tourism applications in smart destinations with the example of the city of Breda. Data were obtained using the document analysis technique, which is one of the qualitative data collection methods. As a result of the data analysis, it has been determined that technologies such as destination websites, mobile applications, virtual reality are used extensively for accessible transportation and information about the destination in Breda.
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