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What is Actability

Chapter 17
Handbook of Research on Socio-Technical Design and Social Networking Systems
An action-theoretical framework focusing design and evaluation of IT artefacts in their social context. Based on the SIP framework.
Published in Chapter:
Socio-Instrumental Pragmatism in Action
Jonas Sjöström (Uppsala University, Sweden) and Göran Goldkuhl (Linköping University, Sweden)
Copyright: © 2009 |Pages: 15
DOI: 10.4018/978-1-60566-264-0.ch017
Abstract
This chapter introduces the theoretical framework of Socio-Instrumental Pragmatism (SIP) and illustrates how it has been used as an analytic instrument in the process of diagnosing a work practice and co-designing business processes and IT artefacts. A practical inquiry process has been conducted in a project group consisting of a group of Swedish municipalities, currently experiencing a number of administrative problems. SIP has informed the design process, and aided the designers in shaping the design product (a new workflow and a new IT system). Conclusions are drawn regarding SIP as an analytical tool, stating that it has guided the inquirers to focus on actors, actions and relations between actors, and supported the designers in finding design solutions to the major problems experienced in the organization.
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