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What is Business Community

Handbook of Research on Discourse Behavior and Digital Communication: Language Structures and Social Interaction
A group of people working for a company who have commonly agreed goal of contributing to the functioning of the company, and have mechanisms of communication, such as communicating through e-mail messages.
Published in Chapter:
Analyzing the Discourse of E-mail Communication
Yasemin Kirkgöz (Çukurova University, Turkey)
DOI: 10.4018/978-1-61520-773-2.ch021
Communication by electronic mail has become a widely used medium within various organizations. Yet, the possible emergence of various discourse features is not widely discussed in the literature. This chapter investigates the discourse features of real examples of e-mail messages drawn from an international commercial source in Turkey from several aspects; functional categories, stylistic features and register. Analysis of functional categories suggests that messages are used to disseminate information for a variety of work-related purposes to inform, to request, to direct, and to praise. Stylistic analysis reveals that messages contain various features analogous to spoken discourse. At the level of register, messages are found to display various levels of formality. From the analysis, those features commonly used in e-mail messages are illustrated with reference to sample data. The chapter concludes with a discussion of the findings and suggestions that the future research might take.
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