What is Robotic Process Automation

This chapter examines the nature of work where human labor is a complement to machines and considers its import for social wellbeing. While dominant portrayals about the effects of work automation are often characterized by discourses of fear and hype, these have limited utility. The chapter proposes moving beyond fear and hype to consider the ways in which automation alters the organization of work and the human role. It asserts that, although essential, the human role in automation is often obscured. Drawing on the concepts of “fauxtomation,” “heteromation,” and human infrastructures, the chapter makes visible hidden forms of human labor in automated work and maintains that a positive strategy for social well-being is the recognition and revaluation of human work in automated processes.