Search the World's Largest Database of Information Science & Technology Terms & Definitions
InfInfoScipedia LogoScipedia
A Free Service of IGI Global Publishing House
Below please find a list of definitions for the term that
you selected from multiple scholarly research resources.

What is Banking Ombudsman

Chapter 13
Advanced Multi-Criteria Decision Making for Addressing Complex Sustainability Issues
It is a quasi-judicial authority which is being formed with intent to resolve the grievances of the customers of a bank.
Published in Chapter:
Development of an Integrated TOPSIS-Quality Function Deployment Model for Sustainability Assessment of Indian Banks
Rishi Dwivedi (Xavier Institute of Social Service, India), Bhaskar Bhowani (Xavier Institute of Social Service, India), and P. Kritee Rao (Xavier Institute of Social Service, India)
Copyright: © 2019 |Pages: 19
DOI: 10.4018/978-1-5225-8579-4.ch013
Abstract
The contribution of banks to sustainable advancement is supreme, considering the vital part they play in funding the economic actions of the human race. But, in the fast-changing banking ecosystem, quantifying the level of sustainability attained by financial institutions is a challenging task due to the need of considering a wide range of economic, environmental, and social dimensions concurrently. In this chapter, a novel method based on the technique for order preference by similarity to ideal solution (TOPSIS) and quality function deployment (QFD) is proposed for the first time to evaluate the sustainable efficiency of banking operations. The QFD technique is employed here to provide due importance to the customers' needs with respect to banks' sustainability, and subsequently calculate the priority weights of the considered criteria of sustainability principles. Then, TOPSIS is employed to rank alternatives based on the extent to which they conform to sustainability principles.
Full Text Chapter Download: US $37.50 Add to Cart
eContent Pro Discount Banner
InfoSci OnDemandECP Editorial ServicesAGOSR