What is Business Process Re-Engineering

The aim of this chapter is to examine the stages of business process re-Engineering (BPR) and the critical success factors needed to successfully implement e-Government initiatives in a major tourist town in Spain. The research utilises a case study as the main methodology for understanding the penetration of e-Government in a tourist town in Spain. This town is one of the most attractive destinations for holiday travelers from Northern and Central Europe, as well as for many Spanish people. The chapter shows how the stages of BPR are deployed in a local e-Government project and how the critical success factors (CSFs) have been addressed. These results may serve as an exemplary approach to understanding BPR and critical success factors in local e-Government strategies. The study provides lessons for policy makers and other stakeholders, including project managers and implementers that will help them to increase the efficiency and efficacy of their e-Government adoption processes especially if their economy is tourism-centered. Accordingly, the local government in many tourism-oriented, emerging economies may benefit from this experience, since it will allow them to identify the relevant success factors and to overcome possible barriers culminating into the increase of efficiency of their e-Government development plans.