Case-based reasoning is dealing with the “intelligent” reuse of knowledge from already solved old problems (“cases”) and its adaptation to similar, but new und yet unsolved problems.
Published in Chapter:
Ontologies for Guaranteeing the Interoperability in e-Business: A Business Economics Point of View
Stephan Zelewski (University of Duisburg-Essen, Institute for Production and Industrial Information Management, Germany), Adina Silvia Bruns (University of Duisburg-Essen, Institute for Production and Industrial Information Management, Germany), and Martin Kowalski (University of Duisburg-Essen, Institute for Production and Industrial Information Management, Germany)
Copyright: © 2012
|Pages: 31
DOI: 10.4018/978-1-4666-0146-8.ch008
Abstract
For e-business, the computer-based processing of value-creation, especially for knowledge-intensive business processes, plays a prominent role with the help of modern information and communication techniques. At least since the further development of the classical Internet for the Semantic Web, the content-based knowledge processing and knowledge transfer have gained more importance. In this chapter it is shown that ontologies represent an auspicious instrument to ensure the interoperability of information and communication systems that have to work together on the work-sharing development of knowledge-intensive business processes. Ontologies become important when agents with heterogeneous knowledge backgrounds co-operate on such business processes. Firstly, the complex and often ill-considered use of the definition of ontology will be discussed critically and its meaning specified. Thereupon it will be shown (with the help of two application areas) how ontologies can be used effectively to support knowledge-intensive business processes in e-business. On the one hand, the chapter is concerned with the management of knowledge of competences, which agents have to have a command of for successful process execution. On the other hand, it is about the management of know-how, which has already been collected from completed projects and should be reused in new projects.