A client is someone who wants to know or do something about a situation and has the power to commission a problem-solving activity (in case decision support is sought, they are the ones who have asked for such help).
Published in Chapter:
The Mythical Decision Maker: Models of Roles in Decision Making
Csaba Csáki (University College Cork, Ireland)
Copyright: © 2008
|Pages: 8
DOI: 10.4018/978-1-59904-843-7.ch073
Abstract
During the history of decision support systems (DSSs)— in fact, during the history of theoretical investigations of human decision-making situations—the decision maker (DM) has been the centre of attention who considers options and makes a choice. However, the notion and definitions of this decision maker, as well as the various roles surrounding his or her activity, have changed depending on both time and scientific areas. Reading the DSS literature, one might encounter references to such players as decision makers, problem owners, stakeholders, facilitators, developers, users, project champions, and supporters, and the list goes on. Who are these players, what is their role, and where do these terms come from? This article presents a review in historical context of some key interpretations aimed at identifying the various roles that actors may assume in an organizational decision-making situation.