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What is Common Service Centre(CSC)

Chapter 10
Handbook of Research on Civic Engagement and Social Change in Contemporary Society
The physical facilities or structure created by the government or through franchise to provide common services to citizens. The centres are equipped with trained employees, IT infrastructure and facilities for the convenience of getting services at one place.
Published in Chapter:
Framework for Enhancing Organizational Performance: Haryana Government Departments, India
Susheel Chhabra (Periyar Management and Computer College, India)
Copyright: © 2018 |Pages: 14
DOI: 10.4018/978-1-5225-4197-4.ch010
Abstract
The government departments in India need overhauling to improve effectiveness in providing services to citizens. The chapter proposes an organizational performance framework of Haryana State Government departments involved in providing services to citizens. The framework suggests dimensions which need improvement for enhancing organizational performance. This will help to improve efficiency and effectiveness in providing government services. The organizational performance framework has been suggested using responses collected from 150 government departments. A log linear regression analysis statistical technique is used to develop the framework. The framework can be used as a template for Government departments in similar other organizational settings.
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