Search the World's Largest Database of Information Science & Technology Terms & Definitions
InfInfoScipedia LogoScipedia
A Free Service of IGI Global Publishing House
Below please find a list of definitions for the term that
you selected from multiple scholarly research resources.

What is Communication Efficiency

The Role of Knowledge Transfer in Open Innovation
Ability to deliver a clear message in the shortest amount of time. With this form of communication, the message may or may not be received in the manner intended. The receiver may feel the brevity is insufficient and may need more clarity in order for the message to be delivered effectively. Being able to master efficient communication in business will have a positive impact on managing professional relationships and organizational behavior.
Published in Chapter:
Knowledge Transfer Conditioning by the Communication Processes in the IT/IS Area
Adriane Setti (Foundation of Social Studies of Paraná, Brazil) and Silvia Brito Fernandes (University of Algarve, Portugal)
Copyright: © 2019 |Pages: 21
DOI: 10.4018/978-1-5225-5849-1.ch003
This chapter addresses the communication between information technology/information systems (IT/IS) professionals and their users in the corporate environment of the city of Curitiba (Brazil). The main goal was to analyze the communication processes and their pitfalls to knowledge transfer in this area. The study is exploratory considering that the desired number of responses was not reached. Results show that professionals have a communication whose terms make difficult users to understand them. Although it is not intentional, respondent professionals do not facilitate their understanding, what creates a knowledge bias between them. Conclusions suggest that professionals be formally prepared for customer service and manage their approach as user-cantered. Professionals need to be clear to users, in order to guarantee them confidence. Respondent users recognize the importance of IT/IS for their lives and companies; thus they expect professionals to share and explain well their actions/choices.
Full Text Chapter Download: US $37.50 Add to Cart
eContent Pro Discount Banner
InfoSci OnDemandECP Editorial ServicesAGOSR