What is Communications-Driven DSS

During the late 1970s the term “decision support systems” was first coined by P. G. W. Keen, a British Academic then working in the United States of America. In 1978, Keen and Scott Morton published a book entitled, Decision Support Systems: An Organizational Perspective (Keen & Scott Morton, 1978), wherein they defined the subject title as computer systems having an impact on decisions where computer and analytical aids can be of value but where the manager’s judgment is essential. Information systems (IS) researchers and technologists have developed and investigated decision support systems (DSS) for more than 35 years (Power, 2003b). The structure of this article is as follows: The background to DSS will be given. Some DSS definitions, a discussion of DSS evolution, development of the DSS field and frameworks are then presented. Some future trends for DSS are then suggested.