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What is Consumer Confidence in Online Shopping

Encyclopedia of E-Commerce Development, Implementation, and Management
Confidence relates to feelings of vulnerability, which are exacerbated online by the remote nature of the relationship with the e-retailer.
Published in Chapter:
An Exploratory Study of Factors Affecting Consumer International Online Shopping Behavior
Pingjun Jiang (La Salle University, USA) and David B. Jones (La Salle University, USA)
DOI: 10.4018/978-1-4666-9787-4.ch115
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