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What is Contextual Performance

Handbook of Research on Contemporary Approaches in Management and Organizational Strategy
The degree to which an employee behaves positively consisting of volunteering for extra duties, helping coworkers and cooperating with them with an expectation of a reward.
Published in Chapter:
The Effects of Perceived Organizational Support and Leader-Member Exchange on Contextual Performance: A Study in the Banking Sector
Çağlar Doğru (Ufuk University, Turkey)
DOI: 10.4018/978-1-5225-6301-3.ch002
Abstract
In this research, the relationship between perceived organizational support (POS) and leader- member exchange (LMX) with contextual performance is analyzed on the basis of social exchange theory and the norm of reciprocity. To achieve this, data was collected from 314 employees working in twenty-five bank branches in Ankara, Turkey. According to the correlation analysis, it has been found statistically significant that POS and LMX have positive relationships with contextual performance. Besides, affect, loyalty, contribution and professional respect dimensions of LMX have positive and significant relationships in terms of statistics with contextual performance. According to multiple regression analysis, the positive effect of POS on contextual performance has been found statistically significant. Similarly, the positive effect of LMX on contextual performance has been found statistically significant, too. Again, it has been identified that the positive effects of affect, loyalty, contribution and professional respect dimensions of LMX on contextual performance are statistically significant.
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More Results
Adverse Effects and Intangible Costs for American Expatriates in Russia
Contextual performance is a measure of the effectiveness of an individual’s relationship with other employees, which goes beyond just doing a job and contributes to an organization’s effectiveness.
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Self-Leadership Influence on Individual Performance in a VUCA World
Behaviors required in addition to job responsibilities to support the organizational environment. Examples include volunteering, cooperative initiative and proactivity.
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