This term generally refers to the salient influents, such as demographics, cultural norms and so on, which are region specific, and have explicit influence on the usage of e-initiatives by the local citizenry. The author has elsewhere grouped contextual factors in several categories such as Local Administrative Culture, User Profile, User-uncertainty, Physical Infrastructure, security concerns, supporting infrastructure and Socio-Cultural Factors (including Civic mindedness, idiosyncrasies of particular groups, reflecting the group’s societal affiliation and position, trust factor, resistance to change and so on).
Published in Chapter:
A Design Framework for Evolving a Citizen-Centric Information Society
Charru Malhotra (Indian Institute of Public Administration, India)
Copyright: © 2015
|Pages: 17
DOI: 10.4018/978-1-4666-8598-7.ch002
Abstract
Typically, designers of ICT based initiatives tend to consider the emerging trends of information and communication technology (ICT) as the starting point for designing an e-initiative rather than first inculcating a clarity on what services are to be delivered by such e-initiatives. ‘Technology first' or ‘Citizens First' is a conflict all designers have been confronted with, especially in the wake of all technology trends infesting the world now. To resolve this dichotomy, the present study proposes a citizen-centric framework, christened by author as G2C2G framework, which advocates combining technology in equal measures with the respective ‘socio-cultural issues' of the local populace.