What is Continuous Improvement Process

This chapter provides a summary of the design and implementation of experiential learning at McMaster University's Continuing Education Unit within the Human Resources Management Program between its initial launch in 2017 through 2020. The chapter highlights the evolution of the model, its challenges, and improvements over the three-year period through which three versions of the experiential learning project were adapted and improved. The chapter concludes with recommendations for institutions who may be considering the adoption of experiential learning for online adult audiences in post-secondary education. Among the recommendations identified are, to provide clear expectations of the work and roles required by students, industry partners, and instructors. To create a tight-knit design and an implementation team, to provide sufficient training to instructors who will facilitate the process of work-integrated learning, and to adopt an attitude of continuous improvement.