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What is Cost Disease

Chapter 14
Handbook of Research on Innovative Technology Integration in Higher Education
A term coined by William Baumol and William Bowen based on their research in the 1960’s. It is used to refer to certain sectors of the economy, such as health care and education, which are very labor intensive and therefore show slow increases in productivity.
Published in Chapter:
Frameworks and Issues for a Shared Service Approach to Technology in Higher Education
Judith Lewis (Texas A&M University, USA) and Yakut Gazi (Texas A&M University, USA)
Copyright: © 2015 |Pages: 21
DOI: 10.4018/978-1-4666-8170-5.ch014
Abstract
In this chapter, the authors present the multiple frameworks and issues attendant to the shared service approach of leveraging information technology in higher education. The shared services model has been implemented in the business sector for many years, and government and higher education have more recently looked to that model in response to leaner budgets and more intense scrutiny of expenditures. The authors review current research on shared service design and discuss the shared service paradigm utilizing the frameworks of organizational structure and knowledge capital, change management, disruptive innovation theory, competitive advantage, leadership, and governance in a shared service context. Factors for successful shared service implementations are discussed and future directions are proposed.
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