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What is Critical User Participation

Handbook of Research on Socio-Technical Design and Social Networking Systems
A form of user participation that refers to the issue of power and its distribution regarding technology. Empowerment of the user is put forward. It is a reaction on the approach of seeing the user as in need of ‘simple and easy’ technology.
Published in Chapter:
Future Living in a Participatory Way
Laurence Claeys (Alcatel-Lucent Bell Labs, Belgium) and Johan Criel (Alcatel-Lucent Bell Labs, Belgium)
DOI: 10.4018/978-1-60566-264-0.ch051
Abstract
This chapter introduces the concept of critical user participation as a means to see the socio-technical gap in context aware applications as an opportunity rather then a problem space. It argues that for context aware applications to get integrated in everyday life, the principles of critical user participation as defined in this chapter must be fulfilled. In the first part of the chapter the authors scrutinize the concepts of “context” and “participation” and argue why critical user participation principles should be fulfilled when developing and interacting with context aware applications. The second part consists of an empirical study on the existing vision and context aware applications of the “homes of the future” in Belgium and the Netherlands. In the conclusions a reflection is made upon the opportunities of the socio-technical gap to empower the users of context aware applications.
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