What is Customer Retaliation

Today, deviant organizational behaviors increase gradually and cost organizations billions of dollars. Not only the manufacturing industries but also the tourism industry is characterized by deviant workplace behaviors. Deviant behaviors are widely observed in tourism enterprises. Deviant behaviors are displayed almost every day in tourism enterprises. Many enterprises face the destructive consequences of deviant behaviors. Therefore, deviant behaviors in the scope of tourism enterprises are worth examination. The current study aims at discovering the nature of deviant workplace behaviors in the tourism industry. For this purpose, the term “deviance” and organizational deviant behaviors were defined. Later the nature of the deviant behaviors in tourism industry was discussed, and lastly, antecedents and consequences of deviant behaviors were put forward.