What is Customer Service

1.

The provision of service to customers before, during, and after a purchase or service. Learn more in: Social Customer Relationship Management

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An organization’s ability to satisfy its customers’ needs. Learn more in: Factors Creating Competitive Advantage for Family-Owned Business

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Ensures customer complaints are handled promptly and root causes are reported to operations for resolution. Learn more in: Enterprise Risk Management in Non-Profit Organization

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Customer service refers to all types of interaction between consumers and product providers during the process of buying, before the sale and afterward. It is considered essential to add value to products and to build durable relationships. Learn more in: Bridging Cultural Dimensions and Corporate Social Responsibility Communication

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It connects and links both customers and companies in various customer touchpoints to develop customer relationship. Learn more in: Chatbot for Online Customer Service: Customer Engagement in the Era of Artificial Intelligence

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The advice given by a businesses personnel to customers about their products and/or services. Learn more in: The Role of the Service Encounter as a Means of Reversing Further High Street Retail Decline

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A change in the condition of a person, or a good belonging to some economic entity, brought about as a result of the activity of some other economic entity with the approval of the first person or economic entity. Learn more in: Toward a Theory of IT-Enabled Customer Service Systems

8.

All interactions between a customer and a product provider at the time of sales. Learn more in: Mastering Customer Service, Customer Experience, and Customer Orientation in the Hospitality and Tourism Industry

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The provision of service to customers before, during and after a purchase. Learn more in: Micro-Blog and E-Commerce Strategy: Investigating the Linkages

10.

The provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees’ receptiveness. Customer service concerns the priority an organization assigns to the customer relative to components such as product innovation and pricing. In this sense, an organization that values customer service may spend more money in training employees than the average organization or may proactively get customers’ feedback. A good customer service experience can change the entire perception a customer holds towards the organization. Learn more in: Knowledge Transfer Conditioning by the Communication Processes in the IT/IS Area

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All interactions between a customer and a product provider at the time of sale. Learn more in: Promoting Service Quality and Customer Satisfaction in Global Business

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The support and/or advice provided by a company and its personnel to customers purchasing or using its products or services. Learn more in: Critical Reflections on the Decline of the UK High Street: Exploratory Conceptual Research into the Role of the Service Encounter

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The interactions between a customer and a product provider at the time of sale, and thereafter. Learn more in: The Importance of Customer Satisfaction and Customer Loyalty in the Service Sector

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The assistance and support of service providers to customers who buy or use their products or services. Learn more in: Determinants of Customers' Perceived Value in the Fast Food Industry for Global Brands in Malaysia

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All interactions between a customer and a product provider at the time of sale, and thereafter. Learn more in: Encouraging Supply Chain Networks and Customer Loyalty in Global Supply Chain