Is the process by which decision makers collect, combine and analyze different types of data and information, both internal and external, and different types of knowledge, tacit and explicit, which are available in a variety of forms throughout the organization networks.
Published in Chapter:
Knowledge Management Systems Characteristics That Support Knowledge Sharing and Decision-Making Processes in Organizations
Mahmoud Abdelrahman (Newcastle Business School at Northumbria University, UK), Firas Masri (Newcastle Business School at Northumbria University, UK), and Dimitra Skoumpopoulou (Newcastle Business School at Northumbria University, UK)
Copyright: © 2019
|Pages: 19
DOI: 10.4018/978-1-5225-9639-4.ch004
Abstract
With the advent of the knowledge economy and the growing importance of knowledge societies, organizations are constantly seeking new ways of leveraging and sharing knowledge to support decision-making (DM) processes. This chapter presents an initial insight to the little-researched phenomenon of how knowledge management systems (KMSs) can facilitate knowledge sharing (KS) to support DM processes in organizations. In this chapter, authors aim to extend the existing literature of knowledge management, decision making, and knowledge sharing by proposing a new conceptual framework, namely “ECUA” (easiness, communication, unification, and analytics characteristics). In this study, 42 semi-structured interviews have been conducted. The proposed conceptual framework will benefit managers in both public and private sectors in finding new ways of leveraging and sharing knowledge to support DM processes via using KMSs. This framework can be used to explore KMSs characteristics that can support DM processes by facilitating knowledge sharing in organizations.