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What is Deming: Known as the father of quality and as a significant contributor to Japan's reputation for high-quality products

Chapter 9
Handbook of Research on Tacit Knowledge Management for Organizational Success
and innovativeness, W. Edwards Deming is widely recognised as the leading management thinker in the field of quality; his approach to systematic problem solving originated his 14 points which have gained widespread recognition represent 14 key principles to improve organizations’ effectiveness.
Published in Chapter:
TQM and Knowledge Management: An Integrated Approach Towards Tacit Knowledge Management
Luis Mendes (University of Beira Interior, Portugal)
Copyright: © 2017 |Pages: 28
DOI: 10.4018/978-1-5225-2394-9.ch009
Abstract
During the last decades, both quality management and Knowledge Management (KM) have undergone a progressive evolution and have been associated with keywords such as competition, creativity, or innovativeness. Moreover, literature points to several commonalities between Total Quality Management (TQM) and Knowledge Management. The main aim of this chapter is to highlight the main commonalities, and to analyze how organizations may benefit from a dual strategic approach based on TQM and KM principles, and how integrated knowledge-based quality management system may benefit the “conversion” process of tacit knowledge into explicit knowledge, as well as the knowledge transfer/sharing process.
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