What is Informatization

The changing role of the state and a managerialist view of the operations of public sector organizations gave rise to the idea of new public governance. Gradually more citizencentered views of governance also emerged, reflecting a need to strengthen the role of citizens and communities in governance processes at different institutional levels. This development, especially since the mid-1990’s, has been affected by new technologies, leading to a kind of coevolution of institutional arrangements and technological solutions that have paved the way for a better understanding of the potentials of democratic e-governance.