These allow a government to provide better services to meet expectations of the citizens and businesses. Digital services allow governments to provide better solutions that optimise services according to the needs of citizens through engagement relationships. By managing innovations well, governments can offer their citizens with efficient systems and respond to their needs faster.
Published in Chapter:
Collaborating Decision Support and Business Intelligence to Enable Government Digital Connectivity
Leu Fang Yie (Computer Science Department, Tunghai University, Taiwan), Heru Susanto (The Indonesian Institute of Sciences, Indonesia and Brunei University of Technology, Indonesia), and Desi Setiana (Universiti Brunei Darussalam, Brunei)
Copyright: © 2021
|Pages: 18
DOI: 10.4018/978-1-7998-4570-6.ch005
Abstract
Many governments around the world are actively engaging in digital transformation, aiming to turn themselves into digital governments. Here, innovation management is one of the most critical factors for such transformation. One approach is to implement business intelligent (BI) and decision support systems (DSS). Collaboration of these two technologies is essential to bring out the best within the organizations, by way of allowing the management to make timely, effective, and correct decisions, including better processing in terms of knowledge and data that the organizations hold. Evidence suggests that implementation and collaboration of DSS and BI results in a positive impact on businesses, organizations, and governments, as well as on other related aspects of the workforce. This chapter proposes and discusses a novel implementation of innovation management approach showcasing the use of DSS and BI in achieving more open digital and connected governments.