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What is Digital inclusion and electronic government

Handbook of Research on E-Government Readiness for Information and Service Exchange: Utilizing Progressive Information Communication Technologies
An important relationship between government and citizens. Every citizen needs to know how to locate and use e-government information and services in his/her daily life.
Published in Chapter:
Digital Inclusion and Electronic Government: Looking for Convergence in the Decade 1997-2008
Helena Pereira da Silva (Federal University of Bahia, Brazil) and Lídia de Jesus Oliveira Loureiro da Silva (University of Aveir, Portugal)
DOI: 10.4018/978-1-60566-671-6.ch002
This chapter presents the results of the search carried out in the Library and Information Science Abstracts (LISA) database, with the aim of shedding light on the status of the connection between digital inclusion and electronic government. The theme is the leitmotif of the authors’ research projects. The method of search is detailed, and the strategies used are presented. The search took place at two different times: in August 2006 and in October 2008. The results of each survey are presented separately, with the purpose of comparison and to emphasize the differences between one and the other. Two aspects were the focus of the analysis of the retrieved items: the process of information retrieval and the objective and questions of research. In the 2006 survey, the points that stand out are: that researchers need to be competent in information retrieval from bibliographic databases; the new role of public libraries and librarians, with respect to electronic government; and the importance of formulating national policy on information and electronic government. The second study highlighted again: the need for informational competence on the part of researchers for the retrieval of information; the concept of Information Asymmetry, as a new component in the relationship between digital inclusion and electronic government; the importance of the architecture of information in government Web sites and the role of professional information; and electronic citizenship or cyber-citizenship. This study showed that “digital inclusion” and “electronic government” is a “kaleidoscopic” topic because it reveals many other facets, according to the evolution of the use and non-use of ICTs (Information and Communication Technologies), particularly access to and use of information on the Internet. However, one idea seems central and permeates all considerations of this relationship: that the implementation of electronic government and its success go far beyond technology deployment. The effectiveness of electronic government depends on many more issues involving the participation of citizens. This participation depends on issues related to the provision of information and care with the architecture of information for government Web sites, in addition to training information for citizens.
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