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What is Digital Reference Services

Chapter 42
Handbook of Research on Digital Libraries: Design, Development, and Impact
A concept that shows reference services delivered electronically, often in real-time, where the users employ computers or other Internet technology to communicate with reference staff, without being physically present in the library.
Published in Chapter:
Reference Services in Digital Environment
Wan Ab. Kadir Wan Dollah (MARA University of Technology, Malaysia) and Diljit Singh (University of Malaya, Malaysia)
Copyright: © 2009 |Pages: 9
DOI: 10.4018/978-1-59904-879-6.ch042
Abstract
Information and communication technologies have been used to assist in various functions of library and information units. Digital reference services that is becoming widely available especially in academic libraries and public libraries around the world provide assistance to remote users especially through e-mail format. This chapter clarifies the concept, format and background of digital reference services. It also focuses on issues, trends and challenges in digital reference services, besides discussing on technological developments in digital reference services. The benefits and limitations of the services are also highlighted in this chapter.
Full Text Chapter Download: US $37.50 Add to Cart
More Results
Chapter 1
Harnessing Digital Technologies for References Services in Academic Libraries: Concepts and Challenges
Information and comminucation technology-based services for assisting users locate and retrieve relevant information in a libaray.
Published in Chapter: Harnessing Digital Technologies for References Services in Academic Libraries: Concepts and Challenges; From: Multidisciplinary Approach to Information Technology in Library and Information Science
Full Text Chapter Download: US $37.50 Add to Cart
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